Custom software integrations for a specific data flow
A custom integration lets software exchange agreed data when a built-in feature or standard connection does not meet the need. We begin by checking what your tools already offer, what access is available and who will manage the solution after handover.
When is custom work worth assessing?
Start with the outcome you need, not the technology. An existing feature may be enough if it supports the required fields, direction and steps. Custom work may be worth considering when a specific field or process is missing, or when several tools need to work together according to agreed rules.
What makes an integration manageable?
Agree which information can be read or updated, which access rights are needed and how a failed step becomes visible. Depending on the tools and the project, this might involve a notification, log, retry or manual check. We also agree where the solution runs, who manages access and whether hosting or maintenance has recurring costs.
What are an API and a webhook?
An API is an agreed way for software to request or pass information. A webhook is a notification a tool can send when an event happens. A product may not offer webhooks for every event or the same data through every account. The technology name alone does not tell us whether your requested integration is feasible.
How do we assess whether custom work is the right option?
We define the data or steps you need, then check existing features, API access, available fields and supplier terms. If a gap remains, we agree how exceptions become visible and who manages access and follow-up. The proposal describes a feasible approach, deliverables, exclusions, responsibilities, price and schedule.
Describe the data flow
Describe the information or steps that need to move between tools.
Check existing options
Check existing features, API access, available fields and supplier terms.
Agree on exceptions and ownership
Agree how exceptions are handled and who manages access and follow-up.
Set the scope
Define the solution, deliverables, responsibilities, price and schedule.
What affects the cost of a custom integration?
The scope depends on the tools, available documentation, fields, access rights, direction of updates and exceptions. Testing, hosting, error handling and maintenance may be included when agreed. The proposal describes the data flow, deliverables, assumptions, exclusions, responsibilities, access, price and schedule, plus relevant recurring costs and account ownership.
Common questions
Possibly, if its available steps, data and access rights meet the requirement. We compare those with the software features and any custom work needed. We do not include a particular service in a proposal until the combination has been assessed.
A change may require an update. We agree who follows up on changes and whether maintenance is part of an ongoing arrangement or a separate task. Any maintenance or hosting costs are stated in the proposal.
Your business decides who can grant accounts and permissions. We agree which access is needed and who manages it. Where the software allows, the connection should use only the permissions required for the agreed data flow.
No. An existing feature is usually simpler when it supports the data and process you need. Custom work makes sense only when there is a clear gap and the resulting solution can be managed after handover.
What should your software do that it cannot do today?
Tell us which tools are involved, what needs to happen between them and what you have already checked. We can assess whether an existing feature or a custom integration is worth exploring.